The Importance Of Customer Service And The Growth Of Your Business
Save valuable time with personalized and well-managed training.
In an accelerated environment where making decisions quickly can save a life, it is essential to have the right level of training. Multiple devices must be handled in a short time, so training is part of the daily life of most healthcare professionals.
But if that training is not planned, oriented, managed and reinforced sufficiently, the knowledge of its staff could vanish, which would be a waste of your valuable time.
It helps you to determine and manage the appropriate training efficiently, according to the responsibilities of your staff.
The program also focuses on compliance with regulatory requirements, helping to ensure that the required training has been correctly acquired and that these are well documented and easily accessible if necessary.
High-level Training with 5 Components
It adapts to different training styles thanks to the repetition of key points, reflections, and practices, to ensure that the highest level is achieved with the time spent.
This high-level training consists of five components:
Planning: allows you to create individual training plans according to the role of the person to be trained and the level of training desired.
Previous training: prepares the person receiving the training for the most practical aspects through high-quality electronic courses that provide a solid and basic understanding of the material. This allows the student to reflect on their knowledge and prepare to ask qualified questions in the subsequent practical session, which ensures efficient use of time by both the trainer and the trainee.
Practical training: it offers those who receive it the opportunity to carry out the relevant tasks and processes with the direct supervision of the trainer.
Certification: provides training tests and documentation for compliance with regulatory requirements.
Recertification: ensures the reinforcement of knowledge and continued regulatory compliance.
Training in Customer Experience
In most companies, we are committed to continuous training as a differential element since our employees can provide the necessary skills, abilities, knowledge, and tools to optimize the performance of those tasks assigned to them in terms of effectiveness and efficiency. In this sense, we can affirm that continuous training impacts on:
Improved productivity due to greater efficiency and effectiveness in decision making.
And in greater connection and feeling of the company.
If we refer to the process of implementing the Customer Experience as a business strategy, it is essential to train the Employees in Customer Experience to understand the reason for their implementation and make them see their leading role in this process.
As we have mentioned in previous articles, its success or failure depends largely on how the organization manages the process from the Employee’s point of view. The Customer Experience cannot be approached without focusing on the Employee Experience and it is there, among other equally important elements that the importance of training is framed when building a consistent Experience
The need for training in Customer Experience is transversal, and with this character it must be addressed, involving the entire organization, from top to bottom, and with a multi-departmental scope. Taking this into account, and as an example, it is necessary to carry out actions such as those described below:
• Training of the Management Team and middle managers.
• Preparation of the Experience Guide.
• Specific Training for Employees.
• Communication plan (kick-off + information pills).
• Co-creation workshops.
Besides, there is a growing concern, whatever the sector, to provide Employees with the necessary training to achieve continuous improvement of the Customer Experience.
Forgetting the role of training in the implementation of the Customer Experience as a business strategy can compromise its success. Therefore, we invest in training in Customer Experience, to provide our employees with the necessary knowledge and CX capabilities, if we want to improve the satisfaction of our clients.
ICT (Information and Communication Technologies) are composed of a set of computer systems, electronic and technological devices that have been created to improve living standards and the way we communicate and share information.
ICT has modified people’s lives and communication dynamics. This is because various tools have been developed that serve as a vehicle to transmit knowledge and updated content more quickly and efficiently, as well as to perform a variety of previously difficult tasks.
Therefore, ICTs are in a constant process of change to improve their services and performance, so they can be considered dynamic and adapt to the needs of the present.
Advantages of ICT
ICT aims to improve the quality of life of people through technological development that allows expanding communication channels and improving the accessibility of information.
• Technological development for communication and information.
• It provides new tools to access information and communication channels.
• It is dynamic and variable in time.
• It offers tools for interactive learning.
• It enables distance education.
• It allows long-distance communication.
• It facilitates the possibility of accessing large volumes of information.
• It offers an abundance of tools to perform jobs.
• It allows groups of people to meet and conduct discussions through the networks.