In this era we are living in, everyone wants to look cooler, smarter, pretty, and bold. For this purpose, they go into the salon so they can look beautiful. They try different types of creams, beauty solutions, styles, etc. to look beautiful and beauty salons do magic in their salons. Because they made them look so beautiful.
Going salon is the need of everyone no matter if they are male or female, young or old. At some point everyone needs to go into the salon, they might have to go into the salon for hair or beard trim or they might have to go into the salon for eyebrows. But everyone uses the salon to look like a better person.
As you know salons are so much busy places because so many customers come at once and they can deal with some. So the other has to wait but not everyone has time so they can wait. They can go to the other salon but if that salon is also busy then what?
There is an option that these salon owners can use to increase the efficiency of their business. That option is salon CRM softwareand this software is specially designed to help the customers. Because customers have to so much wait for their turn and this software helps them by telling them the right time for their turn. So they have to come according to their time.
What is salon CRM software?
CRM stands for Customer reservation management so this software is called salon customer reservation management software. Salon owners use this software so they can increase the efficiency of their salon and can attract more customers to their salon. Because this software can manage all of the aspects of the salon business by itself.
This software can handle online appointments, appointments rescheduling, customer management, inventory management, staff management, online billing, cash flow, salon POS system, and many more. This software is also called salon management software, salon system software, salon management app, etc.
What are the top features of salon CRM software?
There are a lot of features that this software has, let’s discuss the features of this software.
1 Online appointment
Online appointment is the best feature that this software has. Because it saves a lot of time and customers can make their appointment from anywhere and at any time. At first, when this software was not introduced yet, people have to go to the salon center so they can make their appointment.
After getting the appointment they have to wait for many hours and they can do online one or two things. They can wait at the salon center or they can go home and come again for the appointment. but they can not do any important work in the meantime. Even though customers remain free but can not do anything.
But after salon CRM software was introduced, things get different and so easy. Customers just need this software and the internet connection and they can make their appointment from anywhere and at any time of the day. After making an appointment this software tells them how much time you have left in the appointment.
Also, customers can make appointments according to their time and if they do not get the appointment according to their time then this software gives them the time that is near to the given time of the customer.
2. Online payment/ billing
As you know, technology is making things easy for everyone. This software has a feature that allows you to pay your bill through many different methods. You can have so many methods to pay your bills such as credit cards, debit cards, cash, online billing apps, bank transfers, etc.
You can use any method you like but the easiest method is to pay with online bills paying apps. There are so many apps available in the market but you have to use the best one like PayPal. So you can use this application to pay your bill and you do not even have to the waiting to make the payment.
3. Customer management
Managing so many customers is not an easy job if you manually do so. Because you can not get the details of so many people at once and if you succeed in getting the information one by one then you have to store it. where are you going to store that information? In some register or something like that?
But this software saves all the details of the customer so the owner can see the customer repeat rate. Because customer repeat rate is the key factor in the success of any business. if the repeat rate is up to 50% then your business is going smoothly and growing day by day.
But if this is not happening then you have to make new strategies. As you can see, getting details of the customers can help you a lot in making your business big. You will only get this option in salon CRM software so this software helps in growing your business.
4. Inventory management
Managing inventory in any business is not an easy thing to do because it contains so many things in it. Just like other businesses salon business also has inventory that is very large and contains so many things in this. The salon has so many products like can skincare products and after that, they have hair care products, makeup kits, and many other things.
Managing these things is not a joke because you can take care of them manually. But if you are using this software then managing inventory is the most simple job that you can do. You just have to add the details of the things in this software and then it can manage them. Also, you do not have to worry about anything because nothing will get lost.
If you own a salon and wanted to shift your business to such amazing software. Then you should have to give a visit to Wellyx. Because this software will help you in growing your business to a new height of success.